A roadside technician will tow your vehicle, at no charge, to either Southgate Volkswagen or the nearest authorized dealership.
If you can’t safely start your vehicle, a towing service will be offered at no charge.
Flat tire changes
A roadside technician will replace your flat and have you back on the road.
Unlocking your door
If you lock your keys inside your car, a roadside technician will give you a hand.
Run out of gas?
Emergency fuel can be delivered free of charge.
Emergency winching service
We’ll cover the costs of getting you out of the mud, sand, snow or a ditch.
Trip interruption benefits**
If you choose the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.
How Do I Get Help?
Our roadside assistance personnel are standing by for your call. You will be asked to provide the following:
- Your vehicle’s identification number
- Your vehicle’s year, model, colour and license plate number
- The area code where you’re calling from
- The exact location of the vehicle (street address and nearest intersection)
- The type of service required and a brief description of the problem
How Long Is Roadside Assistance Available For?
Volkswagen’s 24-hour roadside assistance* is valid for 6 months with the Volkswagen Assurance Program, and for 2 years or 40,000 km (whichever occurs first) with the Volkswagen Assurance Premium Program.