Customer Testimonials

DealerRater logo
DealerRater Jul 24, 2021

Usually the thought of going to a dealership to buy a car evokes the same feeling as getting a tooth extracted, Painfull. Dan Heller was amazing to deal with. No pressure. And for me no anxiety. I highly recommend if you are in the market for a car to visit them.

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2021

Brought my vehicle in for Seasonal Tire Swap today. Both the Service Advisor Rhonda and Service Manager Holly were great/very knowledgeable. Overall great service. Would highly recommend Southgate VW Service.

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2020

This dealership is the best ! Very honest , very helpful and they made sure I get the best car within my budget instead of ripping me off ! The manager, the salesperson and finance person were beyond awesome ! I’m sure now if I ever want a new car they will be my one and only destination.

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2020

This is the third vehicle that we have bought from this dealership. We will buy our next vehicle from there also. We had an excellent experience with everyone we dealt with!! Scott, our sales rep was amazing. He listened to our requests and met them head on. I would highly recommend this dealership!! The night we picked up our car, the sales manager was on his way out but came back to congratulate us on our new purchase!!

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2019

Had a good experience. Came from out of town looking at a truck they had on the lot. It was exactly as I was expecting. They gave me a good deal on it. No bs. I was back on the road in my new RAM within an hour and a half. And they managed to clean it during that time. cheers.

Read at DealerRater

DealerRater logo
DealerRater Jun 25, 2019

I was searching for a vehicle for a few months talking with the other two dealerships. Southgate was the only one that listened and didn't harass me with things I was not looking for. I provided them with what I was looking for and what I wanted to pay and we were able to come together with a final price that worked for the car they had.

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2017

My last two cars have been Benz''s. I didn't know what five star service was until I came here! Thank you to all the staff esp the detail manager and Ryan Roberts from service!

Read at DealerRater

DealerRater logo
DealerRater Mar 5, 2017

Did some research on the cars from the vw website before I went into the dealership. When I walked in through the door I met Scott. Scott showed me a few different options and found me the exact vehicle that I had at (Tiguan). Anyway I'm really happy with the quality of customer service that I received. Was always treated respectfully.

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2017

We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming service was also very helpful. Thanks to both of you!! We love our new Touareg!!!

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2017

I had a great experience purchasing my vehicle at Southgate Volkswagen. Dan Heller was an awesome sales man he was understanding of my interests and finances. Dan made it easy and to the point.thanks Dan I love my VW

Read at DealerRater

DealerRater logo
DealerRater Dec 24, 2016

Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership to everyone.

Read at DealerRater

DealerRater logo
DealerRater May 30, 2016

No problems. All questions answered Sales staff is great. The best thing about the dealership is bill in service. He has always been so helpful to me. The main reason I came back to V W to buy my new vehicle is that I knew Bill would still be my service guy. As s woman on her own that is so important

Read at DealerRater

DealerRater logo
DealerRater May 28, 2016

I was recently paralyzed in a cycling accident and wanted a small, fun summer car that I could get my wheelchair into and wasn't a minivan...I'm a paraplegic, not dead. The whole team worked really hard to get me into the right car, they went out of their way to research hand control options and once I made the decision on the controls I wanted they sent the car out to have the chosen equipment installed. Once the car was modified they even applied $1000 (provided by the VW Canada adaptive equipment program) towards the cost of the ...

Read at DealerRater

DealerRater logo
DealerRater May 26, 2016

Although the price I paid to have quite a bit of stuff fixed on my car made me a bit irate, the lady that helped me at the service counter kept her cool and the service department through in a few extras as they knew the cost was going to hit me a bit I think. The people at the front desk were very professional and were very nice to me even though I was not really in a good mood after seeing the price tag for my car to be fixed. I feel that overall the issue I brought ...

Read at DealerRater

DealerRater logo
DealerRater May 26, 2016

As always, excellent service from Southgate VW. Well done on the tire change and balance. We're grateful for your care and professionalism. Best Regards, Mike and Cecily.

Read at DealerRater

DealerRater logo
DealerRater May 25, 2016

I am very happy with the service with special thanks to Don Gray , General Sales Manager and Tammy Giggs Finance Manager for their extreme cooperation and help. Awaiting reply from Don Gray after resuming his duty on May 25,2016 of my recent e-mail about my windshield replacement. thanks Regards Mahmud Akhtar

Read at DealerRater

DealerRater logo
DealerRater May 23, 2016

The staff was amazing. I booked my appointment with easy. My service consultant was quite knowledgable and made me valued as a customer, which is a bit rare nowdays.

Read at DealerRater

DealerRater logo
DealerRater May 23, 2016

I chose Volkswagen and I am glad that I did. I've had some issues with my Touareg and the mangers were awesome as they understood where I was coming from. They took care of the issue and made me feel secured as they backed me up with the issue I was having. Bill & Mary (Service Manager) (Anderson, Tyler & Don Sales Managers) Just amazing how they looked after me and my ride) I'd refer VW to anyone and everyone. The respect, co-operation and kindness these guys give to customers is just amazing and that is why I ...

Read at DealerRater

DealerRater logo
DealerRater May 21, 2016

Had my car in straight away no waiting found the problem and had parts in stock got my car back same day. Awesome team and great service.

Read at DealerRater

DealerRater logo
DealerRater May 20, 2016

I always hope I get Ryan when I pull my car into the garage. He is so polite, helpful and has tons of integrity. I always know what's going on when dealing with him-he explains everything in detail.

Read at DealerRater

DealerRater logo
DealerRater May 18, 2016

No waiting, no delays, greeting with respect and pleasant manner. Service time was 55 minutes and no hassle. The attitude of staff was respectful, co-operative and pleasant. A very pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater May 11, 2016

Bil had us in and out quickly while we waited. Everything was explained perfectly and there were no surprises. I would highly recommend Southgate and more importantly Bil in service.

Read at DealerRater

DealerRater logo
DealerRater May 11, 2016

The Southgate VW team got our vehicle in right away, made arrangements with the towing company to get it to VW that day and the service department got it in and completed all the work the day it was dropped off. We were given a courtesy vehicle and our daily life was impacted very little by this issue.

Read at DealerRater

DealerRater logo
DealerRater May 5, 2016

Bil, friendly, efficient, excellent service, on top of everything, excellent job every time I come in, I definitely recommend the service to anyone go see Bil

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2016

A pleasant experience .we needed to return and we're always received courteously We will return without reservation if need arises Thank you for prompt work

Read at DealerRater

DealerRater logo
DealerRater Apr 26, 2016

Bil looks after our VW like it is his own car. He is on top of every thing right down to recalls before they are even sent out.

Read at DealerRater

DealerRater logo
DealerRater Apr 26, 2016

Awesome service! Friendly, kind and efficient, better than expected. Congratulation for the excellent job! I would definitely recommend the service to anyone...I don't feel like a number but a person.

Read at DealerRater

DealerRater logo
DealerRater Apr 25, 2016

I had foolishly damaged my antenna on my garage door. The estimate given was fair and they had my vehicle in and repaired in no time. Bil was very friendly and helpful. The parts desk was also very friendly and helpful. Came in on estimate. Great experience!

Read at DealerRater

DealerRater logo
DealerRater Apr 22, 2016

It was another good experience at Service centre Southgate Volkswagen. It did take couple of days on appointment confirmation. But getting my vehicle in & getting work done was smooth as expected. Bill has been very friendly to deal with.

Read at DealerRater

DealerRater logo
DealerRater Apr 21, 2016

Some good some confusion. Scheduled the 135,000 Km service interval, did not get the full service. The service is supposed to include a tire rotation, however I was told that I had just requested an oil change. Seems to be a little confusion as even my email reminder from VW says 135,000 maintenance Now I need another day with my tire retailer to get the rotation done, more time spent with the car in the shop, should have been done all at the same time. However, the service department did a wonderful job with the A/C which was a last minute ...

Read at DealerRater

DealerRater logo
DealerRater Apr 21, 2016

Appointment was when I needed it. Parts to complete the repair were in stock. Service advisor was great. Time spent at the dealership was painless. Will bring the car back.

Read at DealerRater

DealerRater logo
DealerRater Apr 20, 2016

Work done asap, very satisified,also had use of loaner!! Great service on finding prpblem also getting new parts fast! This dealership location is great for us as we live 3 hours out, and don't have much city traffic to deal with!

Read at DealerRater

DealerRater logo
DealerRater Apr 19, 2016

Greeted by welcome customer service staff. They were able to provide a vacuum and dash clean. They had my vehicle all ready at time of pick up requested. I found the service expensive, however I know the parts and labor can be expensive for this type of vehicle. Overall great experience.

Read at DealerRater

DealerRater logo
DealerRater Apr 19, 2016

I always come back to Southgate VW because of their awesome customer service even though I bought my car at Northgate VW. This time they even gave me a cab voucher to go to South ed common and shop while my car was being serviced. They finished right at the time they quoted me.

Read at DealerRater

DealerRater logo
DealerRater Apr 18, 2016

I had an extremely positive experience with Ryan in the service department! Friendly, thorough and accommodating! Would contact him directly for future service inquiries or appointments.

Read at DealerRater

DealerRater logo
DealerRater Apr 14, 2016

They were fast with the service, knowledgable with the service and warranty, and gave good recommendations for the next service. Scheduling was right on and good communication. Car was also cleaned and shiny on the exterior. Was nice to use the credit received from the emissions ordeal. VW cars are so low maintenance either way.

Read at DealerRater

DealerRater logo
DealerRater Apr 12, 2016

I love this dealership. They give you quick diagnosis, provide a reasonable quote and fix your problem. Other VW dealerships are not the same so much so I thought seriously about getting rid of my car just so I wouldn't have to deal with VW service; never mind the problems they caused! This is the first VW service department I have liked and will continue to use.

Read at DealerRater

DealerRater logo
DealerRater Apr 12, 2016

It was good but was concerned about service vehicle. If any damage happened while driving. I can see if it was my fault, but say someone passes you and a rock hits windshield. That kind of stuff shouldn't be accountable. So next time not sure if I should take service vehicle. Was nervous all the time. Not good

Read at DealerRater

DealerRater logo
DealerRater Apr 11, 2016

We enjoyed our recent experience with Matthew Stevenson at Southgate VW. He was friendly polite and knowledgeable. He explained everything in a clear concise manner. We felt the deal was fair and we ended up with the vehicle we wanted. I would recommend Southgate VW to my friends without hesitation.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2016

I drop of vehicle off early and they had my service loaner ready to go so it was painless. I have had bad experiences in the past but not this time. Keep up the good work. Thanks

Read at DealerRater

DealerRater logo
DealerRater Apr 8, 2016

We got our winter tires changes and spring tune-up. They did an analysis of the vehicle to assess if there were any problems. They completed the job quickly and only recommended items that need to be done. They also washed the car which is greatly appreciated.

Read at DealerRater

DealerRater logo
DealerRater Apr 7, 2016

I had the 15000 km service done to my car and had a new windshield installed. Service was great. My car wasn't going to be ready when I needed it, but I did get a courtesy car which was fantastic.

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2016

I showed up 25mins early for my appointment but staff were accommodating and got my vehicle in right away for servicing. I waited at the dealership while my car was serviced and everything was done timely, staff were friendly and it was an overall good visit!

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2016

Great service. I was late and they still took my appointment along with providing me a service car and everything was done in a timely matter and discussed future vehicle needs.

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2016

I arrived early for the appointment and they still had someone to take my information right away. Because I arrived early the work was also finished early. GREAT!

Read at DealerRater

DealerRater logo
DealerRater Apr 4, 2016

Very good service with a comfortable waiting lounge... Looked after immediately, and no additional cost vs the estimate. Service attendant could have maybe given me the wi fi password....

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2016

Always get very good service that's why we chose VW Bill benson is the best in the service department he knows what he is doing and talking about , and Dan heller was an awesome salesman no bs kinda guy awesome to work with!

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2016

I went in for an oil change and recall. Got everything done in a good amount of time. They also found screws in my tires! They also fixed that.

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2016

If I want a great experience at your dealership I know it will happen if Bil takes care of my vehicles. He is your best service team employee. To me he represents Volkswagen.

Read at DealerRater

DealerRater logo
DealerRater Mar 31, 2016

Quick, efficient and honest. Quoted a certain price, was called before they proceeded with the diagnosed repair, and the overall bill was slightly less than estimated.

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2016

The Service Team lead by Bil, was excellent. Punctual and clear communications. They valued my car and my time, as much as their own. I will return.

Read at DealerRater

DealerRater logo
DealerRater Mar 18, 2016

I arrived at the dealership. The gentleman greated me, explained what exactly was going do be done to my car. He was kind, helpful and curious. When I arrived to pick up my car, paper work was explained as to what was done and aswell as what else is needed to be done on my car. Both days, the staff were fast and efficient. I have recommended your dealership in the past and I will continue to do so in the future!! Thanks for the great work.

Read at DealerRater

DealerRater logo
DealerRater Mar 18, 2016

Southgate Volkswagen has provided an excellent service again. Yesterday I took in my wife's Tiguan for it's regular maintenance and everything went according to, or even above, expectations.

Read at DealerRater

DealerRater logo
DealerRater Mar 16, 2016

Service Representative said that there was only a three year warranty on my vehicle and that this service interval would be more extensive because the car was coming off warranty. When my husband showed up for the appointment another representative said that my vehicle was covered for one more year and the extensive service would be completed then.

Read at DealerRater

DealerRater logo
DealerRater Mar 15, 2016

The Southgate volkswagen parts department has been super easy to deal with. A huge reason I decided to purchase my Golf R from there last year. I received good service from everyone in the dealership from sales to finance. The most exceptional service I received was from Howard in parts. He always responds to my questions quicker than any other auto vendor I have ever dealt with. He helped me put together winter wheels for my car even when the ones I had wanted were out of stock and made my vw experience a lot better.

Read at DealerRater

DealerRater logo
DealerRater Mar 14, 2016

service done in a timely manner ;unit ready when promised; the car was washed when i picked it up, which was nice; unit parked , was easy to find.

Read at DealerRater

DealerRater logo
DealerRater Mar 12, 2016

Very courteous and professional. The service atmosphere is very clean and fresh.I was very satisfied with the service and am recommending my daughter to do her service work with South gate VW.

Read at DealerRater

DealerRater logo
DealerRater Mar 10, 2016

I booked a same day appointment for a safety recall and an oil change. Walked right in, Bil checked me in and took the car immediately. Went for lunch and came back, car was ready. Easy and no hassles.

Read at DealerRater

DealerRater logo
DealerRater Mar 9, 2016

Dealership staff showed great willingness to explain complex technical information with patience and respect. We will probably end up driving 400 km to this dealership to be assured of quality work on the VW

Read at DealerRater

DealerRater logo
DealerRater Mar 9, 2016

Fast and efficient No hassle. Liked that I didnt have to wait forever to get an appointment I walked in spoke to Bill and walked out

Read at DealerRater

DealerRater logo
DealerRater Mar 2, 2016

I have purchased 4 new vehicles from Southgate over the past few years. I am very happy with the service I receive there and will continue to take my business there for many years to come.

Read at DealerRater

DealerRater logo
DealerRater Feb 29, 2016

I recently had my 2015 VW Golf in at Southgate VW for it's 15km and I have just purchased a 2014 VW Jetta ...in both cases I received fantastic service from both the Service dept where Holly Unger the Service manager assisted me & Don Gray the GSM sold me a 2014 Jetta. I couldn't be happier! Rick Young

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2016

I receive great service from Bil each time I bring my car in. I appreciate how knowledgeable he is about my car. I have (in past) found some of the other service members to not be knowledgeable enough.

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2016

I do NOT think it is a coincident the engine light came on right after the service was performed on my 2010 VW Touareg car. I as a long time customer of Southgate Volgswagon am very dissapointed that the car engine light would come on so quickly after having the car serviced.. I have for over the previous 6 months driven the car with no problems. I feel very strongly the engine light problem should be repaired at no cost to me if you want to keep me as a continuing customer! John Krywko Phone number 780 939 2501.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2016

Great staff at the southgate Volkswagen. The one guy working in the bay was very efficient and friendly. However, I feel regretful that I must bring my Jetta for oil changes to a dishonest company.

Read at DealerRater

DealerRater logo
DealerRater Feb 19, 2016

My wife brought our 2006 TDI Jetta wagon in to Southgate Volkswagen as the middle back seat belt had seized. They were able to quickly fix it and did an overall inspection and advised us of some other issues and provided a reasonable quote. They also oiled the driver side door that was squeaking and washed the vehicle. They only charged us 1/2 an hour labour for an hour job. Thanks to the team at Southgate VW!

Read at DealerRater

DealerRater logo
DealerRater Feb 11, 2016

As always, they make the service process as painless as possible. Loaners always available if needed no matter what they are doing to your vehicle, lovely to drive into the service bay and be greeted immediately. A little bit time consuming but it is what it is. And always treated well, which is a nice change form other dealerships I've used! I should mention our service rep added a discount to the bill which was very much appreciated! Only real issue I have is with the push to add services said to be required even though they are not ...

Read at DealerRater

DealerRater logo
DealerRater Feb 6, 2016

Was very happy with the service. They were very thorough and met all my needs.Mary Brown was very pleasant and was very personable. I will certainly tell my friends about the good service.

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2016

The service agent was super friendly and efficient. Had my loaner ready and had my vehicle returned within the time promised. Superb service! Definitely would recommend it to anyone that's in need!

Read at DealerRater

DealerRater logo
DealerRater Jan 29, 2016

I went to test drive a used Jetta and walked out with a brand new one. The used cars hold such great value, that when I thought about it why buy a used when only 2-3k more per model year newer I can have a new car. I have had my car for only a few months and still love it.

Read at DealerRater

DealerRater logo
DealerRater Jan 29, 2016

I received great service. Ryan was very helpful and answered all my questions. The shuttle was convenient to get to and from work. I will return for future service requirements.

Read at DealerRater

DealerRater logo
DealerRater Jan 27, 2016

I drive from the other side of the city to get my vehicle serviced here because they are friendly, accommodating, and always do an excellent job.

Read at DealerRater


Leave Us A Review